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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Christie sparks

June 11, 2025

5  out of  5
rating by Christie sparks
"He is always there to help you no matter what!!Weather it be auto,life, or house insurance!!! He goes the extra mile!! Thank you!!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Nick Squillante

June 6, 2025

5  out of  5
rating by Nick Squillante
"Brandon did a great job explaining and detailing a policy my wife and I were trying to decide if we needed. He took all our questions and concerns and helped us choose the right option! I couldn’t ask for better communication and care! We’ll be using him for all our insurance in the future for sure! If you want someone who actually cares, give him a call for sure!"
We responded:
"Thank you Nick! I’m glad we could help you and your family better understand your insurance needs. We appreciate your business! "
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Ellen Lavalette

June 1, 2025

5  out of  5
rating by Ellen Lavalette
"Dylan Croasdale was so helpful, professional kind and very quick to answer and return calls and so very patient! He really helped us out last minute!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Danielle Ceciliano

May 28, 2025

5  out of  5
rating by Danielle Ceciliano
"Absolutely the best customer service around! I've been with them for 5 years and I'm always happy to recommend this office. I've mostly spoken to Briley and she's amazing! Reliably kind, knowledgeable, and always happy to go the extra step beyond expectations. That's the difference between good customer and great customer service, and this office is always great!"
We responded:
"Thank you Danielle! We appreciate your business. "
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Christie Brown

May 28, 2025

5  out of  5
rating by Christie Brown
"Best team to work with for all your insurance needs! They answered all our questions and came up with fast solutions for any issues that may have occurred! Highly recommend!"
We responded:
"Thank you for a 5 star review and recommendation Christie!"
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Lannette Klassen

May 28, 2025

5  out of  5
rating by Lannette Klassen
"I have been with State Farm for many years and when we moved here to Tennessee, Briley and Brandon were super helpful and got us all set for our home and cars. Always so very kind, we love the Southern hospitality."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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rdavis9754

May 28, 2025

5  out of  5
rating by rdavis9754
"Great customer service!!!!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Austin.Rishel

May 16, 2025

5  out of  5
rating by Austin.Rishel
"Dylan was super helpful. Respectful and much appreciated"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Ciona Drake

May 13, 2025

5  out of  5
rating by Ciona Drake
"STATE FARM has been with me since I was a teenager and they have yet to disappoint. I always have questions but they are so patient and they don't take advantage of my naivety. They explain everything thoroughly. I would recommend using this office for good prices and great staff"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Karla Etheridge

May 13, 2025

5  out of  5
rating by Karla Etheridge
"Brandon Turnbow and his dedicated staff are always so kind and helpful! They are always available whenever I need anything or have any questions. I would definitely recommend doing business with this State Farm office."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Maxine Villafane

April 21, 2025

5  out of  5
rating by Maxine Villafane
"I switched to state Farm a year ago...Jordan from State Farm has taken care of me ever since ..today I added life insurance which can be tricky if u get confused like me but I asked alot of questions and Jordan took care of every single one...if your looking for the best in Columbia area I pick this place!!! Thanks for making us yes me and my family taken care of!!"
We responded:
"Thank you for trusting us for all your insurance needs! "
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Amanda Grantham

March 31, 2025

5  out of  5
rating by Amanda Grantham
"Everyone is always quick to respond and easy to communicate with. I can call, text, or email and the service is the same. Definitely recommend."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Rita Swett

March 28, 2025

5  out of  5
rating by Rita Swett
"AMAZINGLY FAST AND SMOOTH SERVICE!! More coverage for less than I was paying at Geico , super nice. Very intelligent and easy to talk to.. wonderfully helpful. And I am saving money and paying less. Thank You So Much Dylan.. 💓 Your Soo Appreciated"
We responded:
"Thank you so much for the review! We appreciate your business and look forward to serving you for many years to come. "
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Andrea Lewis

March 14, 2025

5  out of  5
rating by Andrea Lewis
"We’ve been loyal State Farm customers for many years and have always experienced outstanding service. From our investment properties, personal homes, and rental property to automotive coverage, State Farm has consistently delivered. When we relocated to Tennessee in 2023, we connected with Brandon Turnbow’s office, and the service has been nothing short of exceptional. Most recently, we needed a policy for our new build, and Dylan Croasdale went above and beyond. His communication was excellent, he was incredibly friendly, and truly made the process seamless. We couldn’t be more pleased with the support and professionalism from this team."
We responded:
"Thank you for your wonderful review and loyalty over the years! We’re thrilled to hear about your great experience with our office and Dylan. Dylan’s glad to have made your new build policy seamless. We appreciate you choosing us and look forward to serving you in the future!"
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Ray Ulibarri

March 14, 2025

5  out of  5
rating by Ray Ulibarri
"Briley and the team at Brandon Turnbow are great! They always are quick to respond and provide requested information. Briley is always friendly and happy to help. I would recommend this office to anyone looking for great customer service."
We responded:
"Thank you for the great review! We’re so glad to hear you’ve had a positive experience with Briley and the team at our office. Briley’s quick responses and friendly attitude are what we strive for. We appreciate your recommendation and look forward to continuing to serve you!"
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Mike Bacon

March 5, 2025

5  out of  5
rating by Mike Bacon
"Was looking for same coverage but cheaper. Brandon and his team helped and we got cheaper and everything went smooth. Would def recommend them if you need any insurance business"
We responded:
"Thank you again Mike for your support! Glad we could help you save money. "
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John Hickman

March 5, 2025

5  out of  5
rating by John Hickman
"Great business. They always take care of my needs in a professional manner."
We responded:
"Thank you John! We appreciate your continued business. "
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Jim Antista

February 11, 2025

5  out of  5
rating by Jim Antista
"This Brandon Turnbow State Farm agency is the best. They take care of you.Recently I had a claim they were handling and it was flawless.Being from out of state I really didn’t know what insurance company to use but I made the right choice with them.If you are looking for insurance talk to these guys first."
We responded:
"Thank you Jim! We appreciate your business and kind words. "
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James Buchanan

December 10, 2024

5  out of  5
rating by James Buchanan
"I have been a State Farm customer for many years. Mr. Turnbow's office took over my policies from the previous agent and has provided the same professional service I have come to expect from State Farm. I appreciate Mr. Turnbow's responsiveness and professionalism. His expertise and advice are sound. I highly recommend going to him for any insurance needs."
We responded:
"Thank you for your kind words! I'm glad to hear that my team and I have met your expectations with the same level of professionalism you're accustomed to from State Farm. I appreciate your recognition of our responsiveness and expertise. It's great to know you feel confident recommending us for insurance needs. Thank you for your continued trust and support!"
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dheeraj merugu

October 29, 2024

5  out of  5
rating by dheeraj merugu
"Brandon Turnbow's State Farm Insurance agency is the BEST! They care about their clients, are quick to respond. Briley is especially wonderful to work with, she helped me in my critical situations with best options and enlightened me with information on my insurance thank you!"
We responded:
"Thank you so much for your kind words and for trusting us with your insurance needs! We’re thrilled to hear that you had such a positive experience with Briley and our team. She truly goes above and beyond to provide excellent service, and we’re glad she could be there for you during critical moments. Your feedback means a lot to us, and we’re always here to support you. Thanks again for choosing our agency – we look forward to continuing to serve you!"
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Janet Yanez

October 14, 2024

5  out of  5
rating by Janet Yanez
"Brandon Turnbow's State Farm Insurance agency is the BEST! They care about their clients, are very competitive and are quick to respond. Briley is especially wonderful to work with, thank you!"
We responded:
"Thank you for your fantastic review! We’re thrilled to hear that you had a great experience with Briley and our team. Providing competitive options and responsive service are top priorities for us, so it’s wonderful to know we hit the mark. We appreciate your trust in our agency and look forward to continuing to serve you!"
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lane deberry

October 1, 2024

5  out of  5
rating by lane deberry
"Brandon and his office have always been helpful in every way. I recommend them to any and everybody."
We responded:
"Thank you Lane! We appreciate your kind words and business. "
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Preston Reed

August 30, 2024

5  out of  5
rating by Preston Reed
"I have had the distinct pleasure of knowing Brandon for quite a number of years. He has helped me more times than I can count. There are few people left in this world that are of the same caliber as this man’s character. If he tells you something, it’s true, and you can take it to the bank. He’s honest, hard working and treats everyone (even strangers) like a true friend. I’m honored to call him a friend of mine. If you want someone who will have your back in your time of need, and who will take charge, look no further. Go see Brandon and have a conversation with him. He will shoot you straight. Tell him I sent you."
We responded:
"Thank you so much for this incredibly heartfelt review. It’s been a true privilege to know and work with you over the years. Your words mean the world to me, and I’m humbled by your trust and friendship. My goal has always been to be there for my clients and friends when they need it most, and it’s deeply rewarding to know that I’ve made a positive impact in your life. I look forward to continuing to support you in any way I can. Thanks again for your unwavering support and for sending people my way—it's an honor to serve them as well."
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Chuck Morris

August 29, 2024

5  out of  5
rating by Chuck Morris
"When you first walk in the front door, you immediately are impressed with the warmth and friendliness. I have know Brandon for many years. He is absolutely someone that is trustworthy and reliable when it comes to life. Working with Brandon will seem more like dealing with a ‘friend’ rather than an insurance agent. His patience and willingness to help you understand insurance and consider what you actually ‘need’ versus just “selling” you something was so refreshing. I highly recommend Brandon!!!"
We responded:
"Thank you so much for your kind words and thoughtful review! It means a lot to me and our team. "
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Joe Hamilton

August 28, 2024

5  out of  5
rating by Joe Hamilton
"Immediately available and helpful. Provide requested information very quickly."
We responded:
"Thank you Mr. Joe! We appreciate your business. "