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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jonathan King

September 17, 2024

5  out of  5
rating by Jonathan King
"When I first called this State Farm in Columbia, Dylan had answered and he was absolutely amazing from the get-go. He stayed on top of things got things done that I couldn’t get done and that he’ll always have my business. Dylan needs a lot of recognition from corporate because he has set the standard of service in this business And for that, I’m very thankful. Thank you Dylan for everything and I appreciate you as well. Anybody who reads this please give them a call. You Will not be disappointed."
We responded:
"Thank you Jonathan! Dylan always goes above and beyond. We are thrilled he is on our team. "
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Preston Reed

August 30, 2024

5  out of  5
rating by Preston Reed
"I have had the distinct pleasure of knowing Brandon for quite a number of years. He has helped me more times than I can count. There are few people left in this world that are of the same caliber as this man’s character. If he tells you something, it’s true, and you can take it to the bank. He’s honest, hard working and treats everyone (even strangers) like a true friend. I’m honored to call him a friend of mine. If you want someone who will have your back in your time of need, and who will take charge, look no further. Go see Brandon and have a conversation with him. He will shoot you straight. Tell him I sent you."
We responded:
"Thank you so much for this incredibly heartfelt review. It’s been a true privilege to know and work with you over the years. Your words mean the world to me, and I’m humbled by your trust and friendship. My goal has always been to be there for my clients and friends when they need it most, and it’s deeply rewarding to know that I’ve made a positive impact in your life. I look forward to continuing to support you in any way I can. Thanks again for your unwavering support and for sending people my way—it's an honor to serve them as well."
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Chuck Morris

August 29, 2024

5  out of  5
rating by Chuck Morris
"When you first walk in the front door, you immediately are impressed with the warmth and friendliness. I have know Brandon for many years. He is absolutely someone that is trustworthy and reliable when it comes to life. Working with Brandon will seem more like dealing with a ‘friend’ rather than an insurance agent. His patience and willingness to help you understand insurance and consider what you actually ‘need’ versus just “selling” you something was so refreshing. I highly recommend Brandon!!!"
We responded:
"Thank you so much for your kind words and thoughtful review! It means a lot to me and our team. "
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Joe Hamilton

August 28, 2024

5  out of  5
rating by Joe Hamilton
"Immediately available and helpful. Provide requested information very quickly."
We responded:
"Thank you Mr. Joe! We appreciate your business. "
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Danielle Ceciliano

July 29, 2024

5  out of  5
rating by Danielle Ceciliano
"Always great customer service!"
We responded:
"Thank you Danielle! We appreciate your business. "
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deborah sugg

July 25, 2024

5  out of  5
rating by deborah sugg
"Have had nothing but positive experiences with Brandon and his group. He has gone the extra mile for me and as a senior-I really have appreciated it."
We responded:
"Thank you, Deborah! We certainly do appreciate you and your continued business. "
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Dylan Croasdale

July 18, 2024

5  out of  5
rating by Dylan Croasdale
"Brandon and Briley are great to do business with!"
We responded:
"Thank you Dylan! "
Profile photo of Kathy Croasdale

Kathy Croasdale

July 16, 2024

5  out of  5
rating by Kathy Croasdale
"Exceptional customer service…highly recommend!"
We responded:
"Thank you Kathy! "
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Gwen Coffey

June 19, 2024

2  out of  5
rating by Gwen Coffey
"I have paid car insurance faithfully with State Farm since 2013 and with this office since 2019,so too discontinue the roadside service because I used it 2 times each year and only once in 2024 . Each year to me it was a blessing to have but for the company it was a bit to much, so for me this was unacceptable .Respectfully !!"
We responded:
"These reviews are a direct reflection of our office and our office staff who have shown nothing but exceptional customer service to you and your family. I would appreciate it if you would remove this review and place your frustration towards State Farm directly on some other forum. Respectfully. "
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Jay Morgan

June 5, 2024

5  out of  5
rating by Jay Morgan
"They have been awesome. Thanks for everything."
We responded:
"Thank you Jay! We appreciate you!"
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airbike209

June 4, 2024

5  out of  5
rating by airbike209
"Brian Turnbow is UNBELIEVABLE !! INCREDIBLE !! FAST !! EFFICIENT !! AND VERY SMART !! ** AND ** his rates are THE BEST BY FAR !! - i called to discuss coverage at 4:30pm... BRIAN ANSWERED and had ALL my information before i could speak !! THE GUY IS A GENIUS !! HE AND STATE FARM ARE THE ONLY WAY TO GO !!! seriously im TOTALLY IMPRESSED !! AWESOME FOLKS !!"
We responded:
"Thank you airbike209! We appreciate your business. "
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Kristina Smith

May 7, 2024

5  out of  5
rating by Kristina Smith
"Rob was quick to respond and very helpful with getting the quotes that I needed. Thank you Rob"
We responded:
"That’s to great hear! We certainly appreciate you as well. "
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Steve- O

May 6, 2024

5  out of  5
rating by Steve- O
"Brandon is good people. I was Leary when I first got transferred to him when Moore retired but it’s been a match made is insurance heaven since then. And they girls he has working for him she’s pretty awesome too"
We responded:
"Thank you Steve! We appreciate you and your family. Mrs. Briley is the best! "
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Eric Peary

May 3, 2024

5  out of  5
rating by Eric Peary
"Have been with them for a few years now. And every experience that I have had has been wonderful. They are more than understanding and will always deal with claims or anything for that matter wit the client in mind."
We responded:
"Thank you Eric! We appreciate your business and kind words! "
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Connor Wakefield

April 10, 2024

5  out of  5
rating by Connor Wakefield
"Great customer service! Always quick to reply and on top of any request."
We responded:
"Thank you! "
Profile photo of KELVIN GILSTRAP

KELVIN GILSTRAP

April 5, 2024

5  out of  5
rating by KELVIN GILSTRAP
"They always professional and they help there customers like there family and they care"
We responded:
"We certainly do and we always enjoy speaking with you Mr. Kelvin. "
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Savannah Livermore

April 4, 2024

5  out of  5
rating by Savannah Livermore
"Amazing customer service! Extremely friendly and always helpful! Would without a doubt recommend to anyone looking for insurance!!"
We responded:
"Thank you Savannah!"
Profile photo of Hannah Campbell

Hannah Campbell

April 1, 2024

5  out of  5
rating by Hannah Campbell
"From the start, the Brandon and his office have gone above and beyond to provide excellent service! Very thankful for an agent that goes the extra mile. They have made submitting claims and working with other companies easy and seamless."
We responded:
"Thank you so much, Hannah! I'm thrilled to hear that you've had such a positive experience with our team. Providing exceptional service is what we strive for every day, and I'm glad we could make the process easy and seamless for you. - Brandon "
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Alexis Capps

March 25, 2024

5  out of  5
rating by Alexis Capps
"Briley is awesome. Highly recommend these guys!"
We responded:
"Thank you, Alexis! We're thrilled to hear you had a positive experience with Briley. We appreciate your recommendation and look forward to serving you again in the future. Take care! - Brandon"
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Team SER

January 27, 2024

1  out of  5
rating by Team SER
"I had Brandon’s team for several months now. Everything was fine until I got my new car. They sent the beacon to the old address, probably my fault because I had moved. I reached out to them 3/4 times and given them my new address to get my new beacon. I have still yet to receive it after months of talking to him, and his staff. I most certainly get my monthly statement from them at my new place though."
We responded:
"I apologize for any inconvenience you've experienced. We take your feedback seriously and are committed to resolving this issue promptly. We will be reviewing our system and processes to insure this never happens again. Thank you for bringing this to our attention."
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Quinn Stewart

December 1, 2023

5  out of  5
rating by Quinn Stewart
"Rob Parson appeared knowledgeable and helped me with my needs."
We responded:
"Quinn, we love to hear your feedback about Rob ! Thank you for leaving a review. "
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Shelly Fisher

December 1, 2023

5  out of  5
rating by Shelly Fisher
"Wonderful place and people! ❤️❤️"
We responded:
"Thank you Shelly, for taking the time and leaving a review. "
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Jeremy Wallace

December 1, 2023

5  out of  5
rating by Jeremy Wallace
"Had the pleasure of working with Rob. He made my experience easy and fast. Highly recommend them."
We responded:
"Jeremy, thank you so much for taking the time and leaving a review. We love to have Rob here at Brandon Turnbow - State Farm Agency. "
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Gary Scott

November 30, 2023

5  out of  5
rating by Gary Scott
"Rob has also been excellent to deal with and represents the company well."
We responded:
"Gary, thank you for taking the time and leaving a 5-star review. Your feedback is truly appreciated. - Brandon Turnbow - State Farm Agent"
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David Grisham

November 30, 2023

5  out of  5
rating by David Grisham
"Rob worked relentlessly to ensure that he found a plan that was fit for me and my family. I highly recommend you allow him to ensure all your insurance needs are met."
We responded:
"Thank you David, for sharing your positive experience! We're delighted to hear that Rob's relentless efforts in finding the perfect insurance plan for you and your family were successful."