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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Elizabeth Thomas

Elizabeth Thomas

August 20, 2026

5  out of  5
rating by Elizabeth Thomas
"I just started with this agent. I have been with state farm since 1985 in Chicagoland. He reminds me of the old school where a handshake means something. The office is well run and handles business extremely quick. But the kicker is how they care. I was helping a friend who lives in a other state and reached out to Brandon for help and he was able to help me guide my friend through an extremely difficult time being trapped in her home from a storm. His guidance was able to help her get her claim handled quickly . He did not benefit from this at all but still called the next day to check back on her situation. He made such a difference and he cared. What more could you ask for? Thanks Brandon! Im pleased that my daughter is now with this agent and will be cared for. Peace of mind is where its at! We'll done!"
We responded:
"Thank you for your thoughtful feedback, Elizabeth. It's heartening to hear that Brandon's dedication and care made a significant difference during your friend's challenging situation. We're grateful for your trust and are honored to assist both you and your daughter with your insurance needs. If there's anything else we can do for you, please don't hesitate to reach out."
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Chas

August 14, 2026

5  out of  5
rating by Chas
"I have been speaking with Ashley about a new Life Insurance policy. She has been so kind while answering all my questions. I look forward to working with her in the future."
We responded:
"Thank you for your feedback, Chas! It's great to hear that Ashley has been helpful and kind while discussing your new Life Insurance policy. We're excited to continue assisting you with your insurance needs, and please feel free to reach out if you have any more questions."
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Jeff Wall

August 14, 2026

5  out of  5
rating by Jeff Wall
"Great experience i spoke with Ashley on the phone she was very helpful and professional!"
We responded:
"Thank you for sharing your experience, Jeff! We're glad to hear that Ashley was able to assist you with professionalism and helpfulness. If you ever have more questions or need further assistance with your insurance coverage, feel free to reach out to our team."
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Kyle Woodall

August 14, 2026

5  out of  5
rating by Kyle Woodall
"Jordan has removed the stress of finding the perfect balance of great coverage & affordable rates and is always quick to respond to any questions we have!"
We responded:
"Thank you for your feedback, Kyle! It's great to hear that Jordan has been able to make your experience stress-free by finding the right balance of coverage and affordability. Our team is always here to assist with any questions you might have about your insurance needs."
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Libby Weber

August 14, 2026

5  out of  5
rating by Libby Weber
"Jordan has been fantastic/easy to work with and has gotten us the best rate we’ve had in a long time. He’s also quick to respond and made sure to give us plenty of time to make decisions about our coverage while also making sure we didn’t miss out on any policy discounts/other money saving incentives!"
We responded:
"Thank you, Libby, for your feedback! We're delighted to hear that Jordan has been easy to work with and helped you secure a great rate. It's great to know he was responsive and attentive to your coverage needs and savings opportunities. If you ever have more questions or need assistance, feel free to reach out."
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rakayla madison

August 13, 2026

5  out of  5
rating by rakayla madison
"Jordan was absolutely wonderful and such a great help throughout the entire process! She stayed extra late to make sure I was taken care of and went above and beyond to help me find good insurance at a reasonable cost. She was very respectful, kind, patient, and professional. I truly appreciate the time and effort she put into helping me. I would definitely recommend Jordan to anyone looking for assistance—five stars all the way!"
We responded:
"Thank you for your feedback, Rakayla! It's great to hear how Jordan went above and beyond to assist you with your insurance needs. We're delighted that her professionalism and dedication made a positive impact on your experience. If you ever need further assistance, don't hesitate to reach out."
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James Brown

August 13, 2026

5  out of  5
rating by James Brown
"He was very professional and did a wonderful job. I definitely would recommend him if you are looking for insurance."
We responded:
"Thank you for your kind words and review! "
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Amanda Myles

July 31, 2026

5  out of  5
rating by Amanda Myles
"State Farm has been wonderful to deal with Friendly agents clear communication and quick setup. Couldn't ask for better service."
We responded:
"Thank you for the review Amanda!"
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Cassandra McCandless

July 31, 2026

5  out of  5
rating by Cassandra McCandless
"Jordan was so helpful, explained to us the things we didn’t understand and answered all the questions we had. Never made us feel like we were obligated and saved us almost $500 from what we were paying with All State!! Highly recommend."
We responded:
"$500 is a great savings! Awesome! So glad he was able to help you out. "
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Adam Hanson

July 30, 2026

5  out of  5
rating by Adam Hanson
"I went in to get quotes on different policies and was met with the most welcoming staff. Ashley and Jordan were so friendly and knowledgeable and explained things in a way it was easy to understand. If you’re in the market for insurance I recommend stopping in and talking to them."
We responded:
"Thank you for the review and recommendation! We absolutely love helping people understand their insurance needs. Glad we could help you out. "
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Conrex

July 30, 2026

5  out of  5
rating by Conrex
"Ashley was the kindest over the phone and walked me through every step perfectly!"
We responded:
"Thank you for your kind words. We greatly appreciate your business!"
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Ian Meyers

May 22, 2026

5  out of  5
rating by Ian Meyers
"How awesome is it to have a local office that truly cares about their customers. I have yet to utilize my home and auto insurance but I can tell you that their customer service is a 10/10."
We responded:
"Thank you, Ian, for your kind words about our local office. We're glad to hear that our customer service has made a positive impression on you. We look forward to continuing to serve your home and auto insurance needs."
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Godfearingwoman

May 20, 2026

5  out of  5
rating by Godfearingwoman
"Brandon Turnbow and his team were wonderful to work with. Very professional, answered right away, and never had any issues. Hate I couldn’t keep the insurance due to moving states. Highly recommend him and his team for insurance needs. Brandon thank you for everything. God Bless

-Karlee"
We responded:
"Thank you, Karlee, for your thoughtful review. We're glad to hear that you found our team professional and responsive. Best wishes in your new state, and thank you for recommending us! {sign off}"
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Jesyka Torres

May 13, 2026

5  out of  5
rating by Jesyka Torres
"Jordan was SO helpful. With this being my first time getting insurance on my own, I had a lot of questions. Jordan answered all of my questions without hesitation! I now feel so relieved! Thank you Jordan from State Farm!"
We responded:
"Thank you, Jesyka, for sharing your experience! We're glad to hear that Jordan was able to assist you with all your questions and make your first-time insurance process smoother. Your feedback means a lot to us. "
Profile photo of Anna Winterbauer

Anna Winterbauer

April 23, 2026

5  out of  5
rating by Anna Winterbauer
"Cody was very helpful with assisting us with our insurance coverage needs. He was quick with responses and took the time to explain everything we needed thoroughly."
We responded:
"Thank you, Anna, for sharing your experience with Cody. It's great to hear that he was able to assist you promptly and provide thorough explanations for your insurance coverage needs. We appreciate your feedback!"
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C. Lauritsen

March 25, 2026

5  out of  5
rating by C. Lauritsen
"I had insurance for 20 plus years at another agency before finding State Farm Insurance in Columbia, TN. and my agent Jordan Miller is by far the best I've ever dealt with. At State Farm I pay less on my newer car, with better coverage than I had before on my old car. My previous agent ran the numbers comparing their quote to State Farm and she wasn't able to come close. She even said that she would be buying insurance from State Farm as well."
We responded:
"Thank you so much for the kind words "
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Ethan Davis

March 13, 2026

5  out of  5
rating by Ethan Davis
"Great experience. Highly recommend Brandon!"
We responded:
"Thank you sir! Glad we could help you and your family. "
Profile photo of Chaniqua Venson

Chaniqua Venson

March 6, 2026

5  out of  5
rating by Chaniqua Venson
"Thank you so much! Jordan at Brandon Turnbow location you were very helpful and patience throughout my process"
We responded:
"Thank you for your review! We are glad to help you out. : )"
Profile photo of Jack Long

Jack Long

March 5, 2026

5  out of  5
rating by Jack Long
"Brandon is one of the best insurance agents I've ever known!! He is a true expert, very professional, genuinely cares, listens to your needs, offers advice and solutions, and persistence in helping his customers and others. State Farm should be very proud to have Brandon and his staff representing them!"
We responded:
"Thank you buddy! Appreciate you! "
Profile photo of Terry Evans

Terry Evans

February 26, 2026

5  out of  5
rating by Terry Evans
"Great experience working with Jordan who for the second time in recent months went above and beyond to help me with my insurance needs. If you want top notch service with clear transparency call these folks."
We responded:
"Thank you, Terry Evans! We're thrilled to hear about your great experience with Jordan. Your kind words mean a lot to us! We appreciate your trust in our service."
Profile photo of Kiersten Tilley

Kiersten Tilley

February 25, 2026

5  out of  5
rating by Kiersten Tilley
"He Helped me out with answering any questions I had, getting my renters policy sent to my apartment complex and with my concern on getting billed twice within the same time period"
We responded:
"Thank you, Kiersten Tilley! I'm glad I could assist you with your questions and concerns. Your feedback means a lot to us!"
Profile photo of Ellie Andrews

Ellie Andrews

February 20, 2026

5  out of  5
rating by Ellie Andrews
"I had a wonderful experience at the Brandon Turnbow State Farm location! I was having difficulty finding a decent price for coverage on both of my vehicles, and Jordan Miller went above and beyond to help. His customer service was outstanding — he was patient, knowledgeable, and genuinely committed to finding me the best possible rate. He didn’t give up until we got the lowest price available. Highly recommend working with Jordan if you want someone who truly cares about helping you save!"
We responded:
"Thank you so much for your wonderful feedback, Ellie! We're thrilled to hear that Jordan provided you with such outstanding service. Your recommendation means the world to us!"
Profile photo of Sean M

Sean M

February 2, 2026

5  out of  5
rating by Sean M
"I can’t say enough good things about Jordan Miller at the Brandon Turnbow State Farm Insurance agency in Columbia, TN—he truly stands out as one of the best insurance professionals I’ve ever worked with!

My mom and I were both perfectly content with our previous insurance providers, but Jordan took the time to thoroughly review our situations and presented options we couldn’t ignore. He not only matched or exceeded our current coverages—he actually increased our protections and added valuable benefits across the board (better liability limits, enhanced roadside assistance, comprehensive add-ons, and more), all while keeping our premiums surprisingly affordable—often lower than what we were paying before!

What really sets Jordan apart is his exceptional communication and customer-first approach. He’s incredibly responsive and makes the entire process feel effortless and stress-free. Whether you prefer texting for quick questions, hopping on a phone call for detailed discussions, or exchanging emails for documentation, he accommodates whatever works best for you. No pushy sales tactics—just honest, clear advice tailored to your needs.

We switched our auto and home insurance without a hitch. On top of that, he showed us smart ways to bundle life insurance policies into the mix, delivering strong protection at rates that were far more budget-friendly than we expected.

If you’re in the market for reliable, personalized insurance—whether it’s auto, home, recreational vehicles, or life coverage—do yourself a favor and reach out to Jordan Miller at the Brandon Turnbow State Farm office. You won’t find better service, better value, or a smoother experience anywhere else. Highly, highly recommend—5 stars aren’t enough! 🚀"
We responded:
"Thank you so much for your kind words. Glad we could help you out. "
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arieonna bullock

December 15, 2025

5  out of  5
rating by arieonna bullock
"Thank you so much Jordan ! Have helps my family for years ! He’s passionate about his job and it really shows !"
We responded:
"Thank you, Arieonna Bullock! We're so grateful for your kind words. It's wonderful to hear that Jordan has made a positive impact on your family. We truly appreciate your support!"
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Kristen Livermore

December 11, 2025

5  out of  5
rating by Kristen Livermore
"Bailey and all the staff at Brandon Turnbow State Farm are the absolute best!! Bailey, especially, takes the time to know and understand your policies and family's needs. Recently I had a perplexing conundrum which she assisted me with. It took quite a while, through fault of the office, and she stuck with me and my concerns until they were resolved. Thank you guys so much!!"
We responded:
"Thank you so much for your kind words, Kristen! We're thrilled to hear that Bailey and the team could assist you through your conundrum. Your trust means everything to us!"